FAQs

Welcome to Our FAQ Page!

We're here to answer your questions and make your shopping experience as smooth as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team.

Ordering & Shipping

Q: How can I place an order?

  • A: Ordering is easy! Simply browse our website, select the products you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping address and payment details.

Q: What payment methods do you accept?

  • A: We accept Visa, MasterCard, Apple Pay American Express, Discover, and PayPal for secure online transactions.

Q: How long will it take to receive my order?

  • A: Delivery times vary depending on your location and the product ordered. Typically, orders are processed within 1-2 business days, and shipping times range from 3-7 business days within the continental U.S. International orders may take longer due to customs processing.

Q: Can I track my order?

  • A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package directly on our website or the carrier's site.

Returns & Exchanges

Q: What is your return policy?

  • A: We offer a 14-day return policy for unused and unopened items. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange. Please visit our Returns & Exchanges page for more details.

Q: How do I initiate a return or exchange?

  • A: To initiate a return or exchange, please contact our customer support team at luxxcharm.inc@gmail.com or through our Contact Us page. We'll guide you through the process and provide you with a return authorization if necessary.

Product Information

Q: Are your products covered by a warranty?

  • A: Yes, most of our products are covered by a manufacturer's warranty. Warranty details can be found on the product page or included in the product packaging. For specific warranty inquiries, please contact our customer service team.

Q: Are your products eco-friendly or sustainable?

  • A: We strive to offer products that are environmentally conscious whenever possible. Look for eco-friendly certifications and product details on our website for more information about sustainability efforts.