Return Policy

Return Policy

Thank you for shopping at luxxcharm. We value your business and want you to be completely satisfied with your purchase. Please review our return policy below:

1. Returns

1.1. Eligibility: We accept returns of unused and undamaged items within 14 days of purchase. To be eligible for a return, your item must be in the same condition as received, including original packaging.

1.2. Proof of Purchase: Please retain your receipt or proof of purchase to initiate a return.

1.3. Non-Returnable Items: Certain items are non-returnable, including gift cards and downloadable software products.

2. Refunds

2.1. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2. Refund Method: Approved refunds will be processed back to the original method of payment. Please allow 2-3 days for the refund to appear in your account, depending on your payment provider.

3. Exchanges

3.1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at We will arrange for a replacement or issue a refund as needed.

3.2. Exchange Process: We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us.

4. Shipping

4.1. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4.2. Damaged in Transit: If your item was damaged during shipping, please contact the carrier to file a claim.

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